Terms &
Conditions

Agreement

These Terms & Conditions ("Terms") form a binding agreement between you ("Client," "Customer," "you") and Red Tail Den LLC, a Florida limited liability company located in Wildwood, Florida ("Red Tail Den," "we," "us").

Red Tail Den LLC is the contracting party for every venture it operates, on every invoice, and in any legal proceeding — regardless of which brand name you dealt with. Charges appear on your statement as REDTAILDEN.COM, or with the venture appended, for example REDTAIL.* EVO STUDIO.

By purchasing, paying an invoice or deposit, subscribing, or using any Red Tail Den website, you accept these Terms. If you do not agree, do not purchase or use our services.

Order of precedence. Where you have signed a separate written proposal, statement of work or service agreement, that document controls on any point where it conflicts with these Terms. Where a schedule at the end of this page conflicts with sections 01–15, the schedule controls for that venture. These Terms govern everything neither addresses.

Ventures covered

These Terms apply to all of the following, each of which is a trading name of Red Tail Den LLC and not a separate legal entity:

• Craft — Evo Creative Studio. Brand identity, design systems, ADA-compliant web design, print production and social media management. See Schedule A.
• Evo Hub. Subscription software for agencies and service businesses, at evohubapp.com. See Schedule C.
• Signal. Mobile and desktop applications built in-house. See Schedule C.
• Haul. Online commerce, curated sourcing and direct-to-consumer sales. See Schedule B.

We may add, rename or retire ventures. Any venture operated by Red Tail Den LLC is covered by these Terms from the day it launches, whether or not it is listed above.

Orders & scope

• Services engagements begin with a written proposal setting out deliverables, timeline, milestones and price. That proposal defines the scope of work.
• Proposals are valid for 30 days from issue unless stated otherwise.
• Goods orders are accepted when we confirm them, subject to availability.
• Anything not listed in the proposal or order is out of scope. Out-of-scope requests are quoted separately and begin only after you approve the additional cost.
• Timelines assume you supply required materials, approvals and feedback on schedule. Delays on your side move the delivery date accordingly.

Fees & payment

All fees are in U.S. dollars (USD). Payments are processed by Stripe; we do not receive or store your full card details.

Deposits and milestones

• A deposit may be required before work begins. It reserves capacity and covers work already performed.
• The balance is invoiced at delivery or by milestone, as set out in your proposal.
• Final deliverables and transfer of ownership are released on receipt of final payment.

Recurring subscriptions

• Retainers and subscriptions bill automatically on the same day of each billing period until cancelled.
• By subscribing you authorize us to charge your payment method on a recurring basis.
• We give at least 30 days' written notice before any price increase. You may cancel before it takes effect.

Late and failed payments

• Invoices are due on receipt unless the proposal states other terms.
• Failed subscription charges are retried automatically by Stripe and we notify you by email.
• If an account remains unpaid, service is paused — not deleted — until the balance clears.
• Balances more than 30 days overdue may accrue interest at 1.5% per month, or the maximum permitted by Florida law if lower.

Taxes

Prices exclude taxes. Applicable sales tax is added where required by law. You are responsible for any other taxes, duties or bank fees arising from your payment.

Refunds & cancellations

Refund eligibility depends on what was purchased. Custom work is produced specifically for you and cannot be resold or recovered, which is why it is treated differently from a subscription or a stocked product.

How to request

• Send requests to info@redtailden.com with your name, the email used at checkout, and the charge date and amount.
• We acknowledge within 1 business day and decide within 5 business days.
• Approved refunds are returned to the original payment method; banks typically post them within 5–10 business days.

Chargebacks

Please contact us before disputing a charge with your bank — direct resolution is faster for both of us, and the most common cause of a disputed charge is simply not recognising the Red Tail Den name behind one of our ventures. If a dispute is filed, we respond with the agreement, delivery records and correspondence on file, and service on the affected account is suspended until it resolves. Initiating a chargeback for goods or services that were delivered and accepted does not discharge your obligations under these Terms.

Your responsibilities

• Provide accurate information, content, assets and access in a timely manner.
• Warrant that all material you supply — text, images, logos, fonts, data — is either owned by you or properly licensed. You are responsible for the rights in anything you give us to use.
• Designate one person authorized to approve work on your behalf.
• Review deliverables and proofs carefully. Approval means you accept content, spelling and layout as final.
• Maintain your own backups of any content you supply.

Intellectual property

• On final payment, ownership of the final approved deliverables transfers to you, for the uses described in your proposal.
• Before final payment, all work product remains our property and may not be used, published or distributed.
• Preliminary concepts, unused options, working files and source materials remain our property unless the proposal expressly transfers them.
• We retain ownership of our pre-existing tools, templates, frameworks and methods.
• Third-party assets — fonts, stock images, plugins, libraries — remain subject to their own licenses. Where a license must be held in your name, you are responsible for maintaining it.
• The Red Tail Den name and logo, and the names and logos of its ventures, remain our property and may not be used without written permission.

Third-party services

Our work often depends on services we do not control — hosting providers, domain registrars, payment processors, analytics platforms, social networks, suppliers, carriers and plugin vendors. Those services carry their own terms, pricing and availability.

• Third-party fees (hosting, domains, licenses, ad spend, shipping) are your responsibility unless your proposal includes them.
• We are not liable for outages, price changes, policy changes or discontinuation of third-party services.
• Where we manage a third-party account on your behalf, you remain its owner.

Confidentiality

Each party will protect the other's non-public business information and use it only to perform under this agreement. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law. These obligations survive termination.

Warranties & disclaimers

We warrant that services will be performed in a professional and workmanlike manner consistent with industry standards, and that goods will match their description at the time of sale.

Accessibility. Where a project includes ADA/WCAG work, we build to the agreed conformance target and test accordingly. Accessibility conformance is a measurable standard, not a legal guarantee: we cannot warrant that a site will never be the subject of a claim, particularly where content, plugins or third-party embeds are added after delivery.

Marketing and SEO. We implement technical best practices. Search rankings, traffic, engagement and revenue depend on factors outside our control, and no specific outcome is promised.

Software. Evo Hub and Signal applications are supplied without a contractual uptime guarantee, and features may change as the products develop. AI-generated output can be inaccurate and is not professional advice — review it before you act on it. See Schedule C.

Except as expressly stated here, services and goods are provided "as is" and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

Limitation of liability

To the maximum extent permitted by law, the total liability of Red Tail Den LLC, including its members, officers, employees and contractors, arising out of or relating to these Terms, the services or the goods, is limited to the total amount you paid us in the twelve (12) months preceding the claim.

We are not liable for indirect, incidental, special, consequential or punitive damages, including lost profits, lost revenue, lost data or business interruption, even if advised of the possibility.

Nothing here limits liability that cannot be limited by law, including for fraud, willful misconduct or gross negligence.

Indemnification. You agree to indemnify and hold us harmless against claims arising from content or materials you supplied, your use of deliverables outside the agreed scope, or your breach of these Terms.

Term & termination

• Either party may terminate an engagement on written notice. Retainers and subscriptions require 30 days' notice.
• On termination you pay for all work performed and goods delivered up to that date. Refunds are governed by section 05.
• We may suspend or terminate immediately for non-payment, abusive conduct toward our team, or use of our services for unlawful purposes.
• Sections on intellectual property, confidentiality, warranties, liability and governing law survive termination.

Governing law & disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules.

• Talk to us first. Before any formal proceeding, contact us and allow 30 days to resolve the matter directly. Most disputes end here.
• Venue. Any action that proceeds will be brought in the state or federal courts located in Sumter County, Florida, and both parties consent to that jurisdiction.
• Fees. The prevailing party in any action to enforce these Terms is entitled to recover reasonable attorneys' fees and costs.
• If any provision is held unenforceable, the rest remains in effect.

Notices

Notice is validly given by email to info@redtailden.com (to us) or to the email address on your account (to you), and is deemed received on the next business day. Where written notice by mail is required, it must be sent to the registered address of Red Tail Den LLC in Wildwood, Florida; the full street address and registered agent are on public record with the Florida Division of Corporations and will be provided on request by email.

Changes to these Terms

We may update these Terms as our ventures evolve. The "Last updated" date at the top always reflects the current version. Material changes affecting active engagements or subscriptions are communicated by email at least 30 days before taking effect. Continuing to use our services after a change takes effect means you accept the revised Terms.

Contact

Schedule A — Creative services

Applies to Craft / Evo Creative Studio: brand identity, web design, print production and social media management.

Revision guarantee

• We revise within the agreed scope and creative direction until you approve the work. There is no arbitrary cap on rounds inside that scope.
• A change of direction or scope — a new concept after one was approved, added deliverables, a different brief — is new work and is quoted separately before we start it.
• Each milestone is signed off in writing before we move to the next.
• If you do not respond to a delivered milestone within 10 business days, it is treated as approved so the project can proceed. We follow up before that happens.
• A project inactive for more than 60 days due to lack of client response may be closed. Reopening it may require a new quote to cover rescheduling.

Indicative pricing

Print from $300, social media management from $2,000, branding and web design from $3,000. Final pricing is set in your proposal.

Portfolio rights

Unless you tell us otherwise in writing, we may display completed work in our portfolio, on our websites, in case studies and on social media, and may identify you as a client. We will not disclose confidential business information, pricing, or any material you have designated confidential. Ask us in writing and we will remove your work from public display.

SMS program

Evo Creative Studio operates an SMS outreach program introducing services to business owners in Florida.

• Frequency. Typically 1–5 messages per outreach sequence per campaign. No recurring automated messages beyond the initial flow.
• Rates. Message and data rates may apply based on your carrier plan.
• Opt out. Reply STOP to unsubscribe immediately. You receive one confirmation and nothing further.
• Help. Reply HELP, or email info@redtailden.com.
• No third-party sharing. Mobile opt-in data and consent are never shared with or sold to third parties for marketing purposes.

Full service detail for this venture is at evocreativestudio.com/support.

Schedule B — Goods & retail

Applies to Haul: online commerce, curated sourcing and direct-to-consumer sales.

• Availability. Orders are subject to stock. If an item becomes unavailable after you order, we refund it in full or offer a substitute — your choice.
• Condition. Where an item is described as pre-owned, refurbished or open-box, that description forms part of the contract. Photographs are of the actual item unless stated otherwise.
• Shipping and risk. Risk passes on delivery to the address you provide. Delivery estimates are estimates, not guarantees; carrier delays are outside our control.
• Damaged or incorrect items. Report within 7 days of delivery with photographs. We replace or refund at your election, including return shipping where the fault is ours.
• Returns. Unopened, unused goods in original packaging may be returned within 14 days of delivery. Return shipping is yours unless the item was faulty or incorrect. Perishable, hygiene-sealed and custom items are excluded.

Schedule C — Software & subscriptions

Applies to Evo Hub (evohubapp.com) and to Signal applications.

Your subscription

• Free trial. Evo Hub is offered with a 15-day trial of the full product, no card required. If you do not subscribe when it ends, access stops and workspace data is kept for 30 days before deletion.
• Pricing. Evo Hub is $150 per month, or $120 per month billed annually. Prices are in US dollars and exclude any tax we are required to collect. We will tell you at least 30 days before a price change affects your renewal.
• Renewal. Subscriptions renew automatically at the end of each term until you cancel.
• Cancellation. Cancel at any time. You keep access through the end of the period you have paid for. Partial periods are not prorated. There is no cancellation fee and no minimum term.
• Refunds. The first subscription payment carries the 14-day money-back guarantee set out in Refunds & cancellations.
• Non-payment. If a payment fails we will tell you and retry. Access may be suspended while an account is past due, and data is retained for 30 days after suspension before deletion.

Licence

Your subscription is a non-exclusive, non-transferable right to use the software for your own business for as long as it is paid up. We keep all rights in the software itself. Do not resell it, rent it out, reverse-engineer it, or use it to build a competing product.

Your data

• You own your content. Mailbox contents, contacts, leads, invoices and files you put into the software remain yours. We process them to run the service for you and on your instructions.
• Export and deletion. You may export your data at any time. On request, or on account closure, we delete it — subject to anything we must retain for tax or legal reasons.
• Connected accounts. When you connect a mailbox or third-party account you confirm you are entitled to do so. Credentials are stored encrypted in the operating-system keychain.
• Privacy detail is in our Privacy Policy.

AI features

• Review before you send. Drafts, classifications, analyses and audits are machine-generated and can be wrong. You are responsible for anything sent, filed or acted on from your account.
• Spend caps. AI usage runs against a daily cap you control in Settings. Work may pause once the cap is reached until it resets or you raise it.
• Not professional advice. Output is not legal, tax, accounting or financial advice.

Acceptable use

Outbound messaging you send through the software is yours. You are responsible for having a lawful basis to contact each recipient and for complying with CAN-SPAM, TCPA and equivalent rules where your recipients are. No unsolicited bulk mail, no purchased lists you cannot substantiate, no harvesting. We may suspend an account causing deliverability or abuse problems, and we will tell you why.

Availability & changes

• We aim to keep the service available and to give notice before planned maintenance, but we do not offer a contractual uptime guarantee at these prices.
• Features may be added, changed or removed as the product develops. If we retire something you rely on, we will give reasonable notice and an export path.
• The service depends on third parties — mail providers, AI providers, payment processors. Interruptions on their side are outside our control.

App store purchases

Where a Signal application is bought or subscribed to through the Apple App Store or Google Play, that store handles the transaction and its refund policy governs the purchase, not ours. Everything else in this schedule still applies to how the application works.